Jun 18 2011

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GoDaddy 60-Day Domain Transfer Lock Is ICANN Violation

GoDaddy is violating well-established ICANN regs: “A registrant change to Whois information is not a valid reason to deny a transfer request.”

I just got off the phone with a GoDaddy representative and a supervisor. The CSR stuck to policy. The supervisor was down right rude and argumentative.  For a detailed explanation of GoDaddy’s bogus policy see this blog post.

I tried to transfer our church’s domain to Dreamhost, which is an excellent company, by the way.  I updated the Whois info earlier this month, and by doing so I apparently agreed to lock the domain from transfer for 60 days, which is the bogus GoDaddy policy. I understand and even appreciate, to some extent, the policy to help prevent domain hijacking, but what this boils down to is GoDaddy’s denial of customer rights to change their mind. This is tantamount to changing your car registration info, and then the state tells you can’t sell your car for 60 days after the change. No one would stand for that. Therefore, I will be eliminating all of my business with GoDaddy and further recommend to everyone to not do business with GoDaddy.

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  1. Si Feng

    So, do you have to wait for another 60 days? I have the same problem, and am contacting GoDaddy. Have you tried emailing them or filing BBB complaint? Someone said the lock could be lifted manually.

    1. chrispwalters

      When I talked to the CSR and the supervisor at GoDaddy they were both absolutely inflexible and, at times, rude. Of course they can manually lift the lock.

      As for contacting BBB, sure, that may be worthwhile. I just went to BBB.org and filed a complaint as a result of your comment.

      1. Si Feng

        Seems if you only update fields other than organization / first name / last name, the 60-day policy doesn’t apply. The transfer instruction on GoDaddy is really misleading. I also talked to them, and both the CSR and the supervisor refused to provide any help, in very rude way as well.

        I already filed a BBB complaint, as well as with ICANN. You can find the InterNIC complaint form here:

        I was thinking since GoDaddy violated ICANN policy first, maybe we customers should start a class action against GoDaddy? But don’t know how useful will ICANN policy be, as it’s not law after all.

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